Terms of Service

GiftSecrets is free to use for core features. All users may create and manage crowdfunding pools, Secret Santa groups, birthdays, weddings, custom events, wishlists, gift lists, and AI gift searches without paying to open or browse the app. Optional Premium membership unlocks higher search limits, weekly member deals, and a 0% group-pool fee on your own contributions — see Premium below.

Premium (yearly) and Lifetime are optional paid plans. Payment is handled entirely by the store on your phone: Google Pay on Google Play, Apple Pay on the App Store, or Huawei Pay on AppGallery, depending on where the GiftSecrets app is installed. GiftSecrets does not charge Premium or Lifetime by card on the website, and does not process those subscription payments through Stripe.

If you reinstall the app or switch devices, use Restore purchases in Premium to bring back an existing Google Play, App Store, or AppGallery entitlement on that device. Manage or cancel a yearly plan in the same store account you used to buy it. Lifetime is a one-time store purchase with nothing to renew.

Group-pool contributions are processed securely through Stripe. Contributors pay the amount shown at Stripe Checkout. Free members pay a 2.9% platform surcharge on top of their own share toward the gift. Premium members pay 0% on their own contributions. The gift target is always the catalog price of the selected gift; the surcharge never reduces the gift budget. Each pool shows how much has gone toward the gift, any fees collected, and the gift target.

Active pools accept contributions until the gift target is reached or the pool contribution window shown in the app ends — whichever comes first. Once the full catalog target is reached, the pool locks, new contributions close, and only the pool owner may submit a delivery address to order the gift.

A gift is ordered only when the pool reaches 100% of its catalog target and the pool owner completes shipping details. If the contribution window ends without the target being reached, no gift is ordered through GiftSecrets — there is not enough collected to buy the product.

While a pool is still open (before its contribution window ends and before the gift target is reached), you may cancel your own contribution from the Group Pots screen and Stripe will return that share to your original payment method. GiftSecrets does not automatically refund all contributors when a pool closes without reaching its target; contact support@byggbartech.com if you need help after the window has closed.

Before the gift is purchased, the pool owner may change the target gift to another catalog item from the Group Pots screen. Contributions already collected remain in the pool — they are not refunded when the gift changes. The pool then targets the full catalog price of the new gift.

Before the gift is purchased, the pool owner may cancel the entire group from the Group Pots screen. That action refunds every paid contribution through Stripe to each contributor's original payment method. Removing a pool from your own device does not refund others.

If you created a group pool by mistake — wrong group or wrong gift package — use the owner cancel action above while the gift has not yet been purchased, or cancel your own contribution while the pool is still open.

Once the gift purchase is completed, contributions and the gift order cannot be cancelled or refunded through GiftSecrets. Refund timing for any eligible Stripe return before that point follows Stripe and your payment provider (typically 5–10 business days).

Paid gifts are handled through GiftSecrets' secure global fulfillment network. Delivery windows shown in the app are estimates and may vary by destination.

Defective, damaged, or incorrect items must be reported within 7 days of delivery to support@byggbartech.com with strict photographic and video evidence of the item and packaging. GiftSecrets handles all claims directly through its operator — customers do not deal with external logistics partners. Automated tracking updates are sent from order@giftsecrets.app.

All damage and defect claims are subject to verification and audit before any refund or replacement is issued. When approved, we offer either a replacement or a refund to the original Stripe payment method — not both.

Change-of-mind returns are not accepted after fulfillment processing begins. Physical returns are exceptional; if required, written instructions and a return address are provided by support before you ship anything. Unauthorized or unannounced returns will not be accepted.

Approved refunds are issued to the original Stripe payment method, usually within 5–10 business days. EU consumer statutory rights for faulty goods are fully respected.

Invite links may be shared with friends. Opening a valid invite on a new device can unlock a reward wheel spin for both sides, as described in the app. Secret gift assignments remain private to the intended participant. Users are responsible for sharing links only with people they intend to invite and for reviewing pool details before contributing.

Eligible group-pool cancellations (wrong pool you created, or your contribution while the pool is still open) are refunded by Stripe to the original payment method, usually within 5–10 business days. GiftSecrets does not promise instant or same-day refunds. After the gift purchase is completed, no change-of-mind refund is available through GiftSecrets for that pool or gift order. Defective or incorrect items may still qualify under After-sales and logistics above. Direct catalog checkouts submitted for fulfillment cannot be refunded for change of mind.

Premium and Lifetime billing, refunds, and cancellations for those plans are handled by Google Play, the App Store, or AppGallery under each store's rules — use Restore purchases in the app if your Premium access does not appear after reinstalling.

You may leave Stripe Checkout before paying without being charged. You may cancel a wrongly created group pool, or your contribution in an open pool, as described above — but not after the gift purchase is done. Wishlist items can be removed at any time. Yearly Premium is cancelled in your app store; access continues until the period you already paid for ends.

GiftSecrets never takes custody of card funds held by Stripe, so payment disputes and chargebacks on Stripe transactions are handled through Stripe and your card issuer. Store-billed Premium disputes follow Google Play, Apple, or Huawei policies. For product support, contact us in-app or by emailing support@byggbartech.com.

We may update these Terms of Service from time to time. When we do, we will change the effective date at the top of this page. Material changes may also be highlighted in the app. Your continued use of GiftSecrets after an update means you accept the revised terms. For Stripe purchases, you must agree to the current Terms and Privacy Policy before checkout.

For general user support and technical inquiries, contact support@byggbartech.com.